WE DELIVER AUSTRALIA WIDE

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Delivery

We are located in Sydney and we deliver Australia wide 

We don't have a shopfront. All orders are processed in our warehouse.

1. IN-HOUSE DELIVERY AT NORTH SHORE AREAS

We offer a $10.00 flat rate for in-house delivery every weekend between 8AM to 7PM in the LOWER NORTH SHORE AREAS listed below. NO MINIMUM AMOUNT. Order must be placed by Friday 3pm for weekend delivery. Send us an email at sales@northshoreasianmart.com with your list of frozen and dry grocery, complete name, address and contact number.

  • Artarmon
  • Cammeray
  • Castle Cove
  • Castlecrag
  • Chatswood
  • Chatswood West
  • Cremorne
  • Cremorne Point
  • Crows Nest
  • East Willoughby
  • Kirribilli
  • Lane Cove
  • Lane Cove North
  • Lane Cove West
  • Lavender Bay
  • Linley Point
  • Longueville
  • McMahons Point
  • Middle Cove
  • Milsons Point
  • Mosman
  • Naremburn
  • Neutral Bay
  • North Sydney
  • North Willoughby
  • Northbridge
  • Northwood
  • Riverview
  • St Leonards
  • Waverton
  • Willoughby
  • Wollstonecraft

    2. LOCAL PICK-UP 

    Please send us an email at sales@northshoreasianmart.com or call at 0402647246 for local pick-up orders. Minimum order of $35 for local pick-up at North Sydney. Please allow 24 hours after check-out. Your order will be available after 24 hours from check-out. Please bring your confirmation email or sms when collecting. 

    Please provide your name, address, mobile number and list of items in your email as we require those details for your invoice.

    3. DELIVERY AUSTRALIA WIDE

    Yes, we can deliver anywhere in Australia.  

    We use Sendle as our trusted delivery service to deliver Australia wide.

    NOTE: We don’t deliver to PO BOX/ Parcel Collect.

    4. SHIPPING FEE

    Our system determines real time fee from the courier based on your shipping location and total weight of your order. You will see the shipping fee calculated at CheckOut page.

    5. TRACKING

    Our system will send you an SMS and email with a tracking number and a link to track your order. If your order goes to our IN-HOUSE DELIVERY, you will receive an SMS but there will be no tracking number sent to you.

    We use Sendle as our Third Party Shipping Courier.

    Sendle for most National Deliveries

    https://try.sendle.com/en-au/tracking

    Normally, delivery takes 1-6 days for the orders shipped within Sydney and 4-10 days for the rest of Australia using Sendle courier services.

    6. DELIVERY

    We offer contactless delivery. This means you are not required to provide your signature. However, you must be present to accept a "contactless delivery".

    All of our deliveries have 'ATL' or Authority to Leave. This means that you give the courier driver permission to leave the parcel at the delivery address without signature as long as it is safe to do so. 

    Delivery by our Third Party Shipping Courier - You will receive an SMS once the parcel has been shipped. It would provide a tracking number and a link to track your order. We only use Sendle as our third party shipping courier and you agree to observe their delivery process as a Sendle receiver.

    https://support.sendle.com/hc/en-au/sections/360006550032-Receiving-a-parcel

    You agree that we will not be responsible for any loss or damage caused to your property or suffered by you in connection with our delivery to the delivery address.

    7. RESTAURANT, CAFE, CATERER OR BULK ORDERS

    If we classify an Order as a “Bulk Order”, your Order may attract a handling charge depending on the size of your Order. Orders that total over 24kgs will be subject to a bulk delivery fee, as they require special handling and transport allocation. 

    If your Order is a Bulk Order, we will contact you as soon as possible after the placement of your Order to advise you of the exact handling charge payable in respect of your Order.

    To enable us to service you better, we request that you contact us at 0402647246, at least 14 days prior to the placement of any Bulk Orders to allow us to ensure that the appropriate stock is ordered and available for your requirements. 

    Scheduled pick up at our Artarmon warehouse is also available for bulk orders only.

    We apologize for any inconvenience this may cause. Please stay safe and healthy. Our team is here to help you!